This policy does not promise an automatic refund simply because a customer changes their mind after receiving or using the Service. Refund eligibility depends on the circumstances of the order, the reason for the request, the amount of Service supplied or used, any unresolved fault or material mismatch, billing errors, fraud concerns, and rights that apply under mandatory law.
1. Scope
This Strong 8K IPTV Refund Policy applies to purchases made directly from 8kiptv.io unless your order confirmation expressly states a different contractual refund term. It should be read together with our Terms of Service and Privacy Policy.
Where applicable law gives you a right or remedy that cannot be excluded by contract, that legal right takes priority over any narrower wording in this policy.
2. When a Refund May Be Available
Depending on the facts, a full or partial refund may be appropriate where:
- you were charged more than once for the same intended purchase;
- we accepted payment but the purchased Service was not supplied and the issue cannot be resolved within a reasonable time;
- the Service materially differs from a specific description or material term confirmed for your order and the problem cannot reasonably be corrected;
- a significant technical fault attributable to the Service prevents meaningful use and reasonable troubleshooting or remediation does not resolve it;
- we cancel a prepaid Service for reasons not caused by your breach and applicable law or the contract requires a refund for the unused portion;
- a payment or order error requires correction; or
- applicable consumer law gives you a cancellation, price-reduction, repeat-performance, refund or other monetary remedy.
3. When a Refund Is Not Automatic
A refund is not automatically due merely because you no longer want the Service after it has been supplied, or because circumstances outside our reasonable control affect your preferred way of using it.
Subject to mandatory consumer rights, a contractual refund may be declined or reduced where the request is based only on:
- a change of mind after substantial use of the Service;
- a device, app, display, ISP, VPN, router or local-network issue that is not caused by the Service;
- failure to follow current setup guidance or use a compatible player/device;
- the unavailability of a specific channel, event, regional feed, EPG entry or resolution that was not specifically confirmed as a material term of your order;
- temporary interruptions that are resolved within a reasonable period;
- credentials or access being suspended because of fraud, unlawful use, unauthorized resale or another material breach of the Terms; or
- a request for a refund from us where the purchase and payment were made to an independent reseller or other third party.
4. Technical & Service Issues
If your Strong 8K IPTV refund request is based on a technical problem, contact support with enough information to identify whether the issue is caused by the Service, the source, your player, device or network.
Device & Player
Tell us the device model and player/app name.
Connection
State whether the problem occurs on Wi-Fi, Ethernet, mobile data or with a VPN.
Affected Content
Identify the specific channel, title, EPG or feature where possible.
What You Tried
Briefly describe troubleshooting already completed.
We may ask you to complete reasonable troubleshooting before deciding whether a service-related refund is appropriate. We will not require steps that are irrelevant, excessive, unsafe or designed merely to delay a valid remedy.
5. Duplicate or Incorrect Charges
If you believe you were charged twice, charged the wrong amount, or paid for an order that was not correctly recorded, contact support promptly with the order or transaction reference and the amount/date of the charge.
Do not send full card numbers, CVV/security codes, online-banking passwords or seed phrases. We may request limited information that helps match the transaction to the order.
Where we confirm an incorrect or duplicate charge attributable to us, we will correct the billing error and initiate any refund that is due.
6. Consumer Cancellation Rights
This contractual policy does not replace statutory cancellation or consumer-remedy rights. Those rights depend on your country, the type of contract and how/when digital content or services are supplied.
UK consumer law can provide a 14-day cancellation period for certain distance contracts. Different rules apply where digital content or streaming begins immediately, or where a service begins during the cancellation period. For streaming or other digital content supplied immediately, the cancellation position can change only where the legal requirements for express consent, acknowledgement of the effect on cancellation rights, and contract confirmation are satisfied. Where the law instead permits a proportionate charge for service already supplied, that rule may apply.
Consumers in other jurisdictions may have additional or different cancellation and refund rights. Nothing in this policy is intended to waive a right that applicable law says cannot be waived.
7. Reseller & Third-Party Purchases
If you paid an independent reseller or third-party seller rather than 8kiptv.io directly, that seller is normally the party responsible for your payment and contractual refund process. Contact the seller shown on your receipt or payment record first.
If you are an authorized reseller purchasing credits or reseller tools directly from us, refund eligibility may differ from an end-user subscription because credits, panel resources or other business features may be consumed or allocated. Any separate reseller terms or order confirmation also apply.
Nothing in this section limits rights that a consumer has directly against the legally responsible trader under applicable law.
8. How to Request a Refund
Send a clear refund request using one of the published support routes. Include only the information needed to find and assess the order.
Send the Request
Email support@8kiptv.io, use the Contact page or message the published WhatsApp number.
Identify the Order
Provide your order/transaction reference, purchase email if applicable, plan or reseller package, and purchase date.
Describe the Reason
Explain the billing, delivery, technical or policy issue. Include useful device/app details for technical requests.
Review & Outcome
We review the request against this policy, the order terms and any mandatory rights, then communicate the outcome.
9. Review & Processing
Strong 8K IPTV does not promise a fixed approval time for every refund request. Straightforward billing errors may be resolved quickly; technical, fraud, reseller or payment-provider issues can require additional review.
Once a refund is approved, we will initiate it within a reasonable period using the available payment route. The time it takes to appear in your account is controlled in part by the card network, bank, wallet, processor or other payment provider and may vary.
If additional information is genuinely required, we will explain what is needed. A request is not invalid merely because you did not provide an optional “reason” in a particular format.
10. Refund Method
Where technically and legally possible, an approved refund will be returned through the original payment route. If that route is unavailable, expired, unsupported for refunds or otherwise cannot receive the payment, support may contact you about an appropriate alternative.
Any alternative refund method may require reasonable verification to prevent fraud. We will not ask you to publish or send sensitive credentials that are unnecessary for the refund.
Currency conversion, blockchain/network costs or fees imposed by an external payment provider may affect the amount ultimately credited where those matters are outside our control, except to the extent applicable law requires otherwise.
11. Cancellation & Expiry
The renewal status of a plan is determined by what is shown at checkout or in the order confirmation. If a plan does not renew automatically, it ordinarily ends when the paid term expires. If a plan is offered with automatic renewal, the renewal and cancellation information presented for that order applies together with any mandatory subscription rules in force at the time.
Stopping future renewal is different from requesting a refund for a period already purchased or supplied. A cancellation request does not automatically create a refund right for prior use, but statutory or contractual refund rights may still apply.
12. Chargebacks & Payment Disputes
If practical, contact us first about an unfamiliar, duplicate or disputed charge so we can investigate and, where appropriate, correct it directly.
However, this policy does not require you to waive any legal or contractual right you may have to dispute a transaction with your bank, card issuer or payment provider. Starting a chargeback does not by itself erase a refund or consumer right that applicable law gives you.
While a payment dispute is being investigated, we may need to suspend the affected order or account to prevent duplicate reimbursement or further disputed charges. We may provide relevant transaction and service records to the payment provider as part of the dispute process.
13. Fraud, Abuse & Misuse
We may investigate or refuse a purely contractual refund request where there is credible evidence of payment fraud, stolen payment details, deliberate refund abuse, unauthorized resale, credential trafficking or other material misuse.
This does not allow us to refuse a refund or remedy that mandatory law requires. Where a payment appears unauthorized, we may also suspend the related credentials while the issue is investigated.
14. Changes to This Policy
Strong 8K IPTV may update this Refund Policy for future purchases to reflect changes in payment processing, service structure, consumer law or operational procedures. The “Last updated” date shows the latest revision.
A policy change will not retrospectively remove a refund or consumer right that had already arisen under the terms applicable to an earlier order or under mandatory law.
15. Contact
- Refund/support email: support@8kiptv.io
- WhatsApp: +44 7532 814802
- Contact form: 8kiptv.io/contact
- Terms of Service: Terms
- Privacy Policy: Privacy
Need a refund or billing review?
Send your order reference, purchase date and a concise description of the issue. Never send full card details, passwords or banking credentials.