WhatsApp Support
+44 7532 814802
General questions, setup help, account issues and reseller questions.
Chat on WhatsApp24/7 support access
WhatsApp
Email
Setup Help
Billing
Reseller
Multi-App
Contact Strong 8K IPTV Support
Get help with account setup, compatible apps and devices, billing, channel questions, the 8K VIP App, reseller credits or the new seven-app Multi-App workflow. Use WhatsApp for messaging, email the relevant team, or send a detailed message through the contact form below.
24/7Support Access
4Email Routes
50K+Live Channel Catalog
7Multi-App Players
Keep Credentials Private
Viewer & Reseller Help
Device Setup Guidance
CONTACT METHODS
Choose the Right Support Route
Using the right route helps your message reach the team that can actually answer it. This page does not promise a fixed response time.
Customer Support
support@8kiptv.io
Setup, playback, device, account and general support questions.
Email SupportInclude device/app details when relevant
Sales Questions
sales@8kiptv.io
Plan selection, pricing, pre-purchase channel confirmation and general sales questions.
Email SalesUse before ordering when a specific feature matters
Reseller Support
reseller@8kiptv.io
Credits, reseller panel, connected domains, Multi-App and reseller wallet questions.
Email Reseller TeamInclude reseller account context
Send the Details We Need to Help Efficiently
A useful support message explains what you are trying to do, which device and player you are using, and what has already been tested. Avoid sending passwords, full playlist URLs, card numbers or other unnecessary sensitive information.
Technical / Setup Issue
Include the device model, app or player name, connection type, whether a VPN is enabled and the exact step or error you see.
Channel or Content Question
Name the exact channel, regional feed, event or title you need checked. Catalog availability can change, so specific confirmation is more useful than a broad request.
Billing / Order Question
Include the order or transaction reference when available. Never send a full card number, CVV, banking password or other sensitive payment credential.
Reseller / Multi-App Question
Tell us whether your dedicated reseller domain is connected, which of the seven supported Smart TV apps is involved and which Billing System step needs help. Shared domain is not supported for Multi-App.
WhatsApp+44 7532 814802
Supportsupport@8kiptv.io
Resellerreseller@8kiptv.io
Billingbilling@8kiptv.io
SUPPORT AREAS
What We Can Help You With
Use the dedicated help pages first when the answer is already documented, then contact support when the issue is account-specific or needs confirmation.
Device Setup
Fire TV, Samsung, LG, Android TV, iPhone, iPad, Android mobile, MAG, Enigma2, Windows and Mac setup questions.
Open Setup Guide8K VIP App
Current app availability, compatible devices, account setup, search, favorites, EPG and general app guidance.
View App GuideChannels & Content
Ask about a specific regional feed, sports channel, event or title before ordering when it is essential to you.
Browse Channel DirectoryPlayback Troubleshooting
Buffering, authentication, EPG, app availability, VPN routing and device/network troubleshooting.
Read Troubleshooting FAQsReseller Panel
Credit pricing, customer subscriptions, package questions and reseller account management.
View Reseller GuideMulti-App
Dedicated-domain requirement, seven supported Smart TV apps, Billing System activation and reseller wallet questions.
View Multi-App DetailsBilling
Payment, order-reference and billing questions. Do not send full card details through email, chat or the contact form.
Email BillingPolicies
Use the published Terms, Privacy and Refund pages for policy details and eligibility conditions.
Review Refund Policy CONTACT FAQ
Before You Send a Message
These answers cover common contact and support questions. The full Help Center contains 120 additional FAQs across service, setup, apps, billing and reseller topics.
How can I contact Strong 8K IPTV support?
Use WhatsApp at +44 7532 814802, email support@8kiptv.io, or the contact form on this page. Sales questions can go to sales@8kiptv.io, reseller questions to reseller@8kiptv.io, and billing questions to billing@8kiptv.io.
Is support available 24/7?
The current site information lists 24/7 support access. Response time can still vary depending on demand, the issue and the contact method, so this page does not promise a fixed reply time.
What should I include when reporting a technical issue?
Include your device model, app or player name, connection type, whether a VPN is enabled, the affected channel or feature, and a short description of what you have already tried. Do not send passwords, card numbers or other unnecessary sensitive information.
Where can I get Firestick, Smart TV or app setup help?
Use the dedicated Setup page for Fire TV, Samsung and LG Smart TVs, Android TV, iPhone and iPad, Android mobile, MAG, Enigma2, Windows and Mac. You can also contact support if you need a current player recommendation for your device.
How do I ask about the 8K VIP App?
Use the 8K VIP App page for app-focused information, then contact support if you need help with current app availability, installation or account setup on your device.
How do I contact the reseller team?
Email reseller@8kiptv.io or use WhatsApp at +44 7532 814802. Include the reseller topic you need help with, such as credits, panel access, a connected domain, the seven-app Multi-App feature or the reseller wallet.
What should I include in a Multi-App support request?
Tell reseller support whether your dedicated domain is already connected through the control panel, which Smart TV app is involved and what step is failing. Multi-App currently covers CRPLAYER, IBO VPN PLAYER, IBO XPLAYER, MESSITV, DUPLEX TV, SMARTERS VPN PLAYER and HQPLAYER. Shared domain is not supported.
Who should I contact about a payment or billing problem?
Use billing@8kiptv.io or the contact form with Billing & Payment selected. Include the order or transaction reference when available, but never send a full card number, security code or online-banking password.
Can support confirm a specific channel before I order?
Yes. If a particular regional feed, sports channel or event is essential to your purchase, contact support before ordering. The overall catalog can change, so confirmation is more useful than relying only on the 50,000+ channel total.
Where can I read the refund and service terms?
Use the Refund and Terms pages linked in the footer. Those policy pages should be treated as the source for eligibility and service conditions rather than an old support message or screenshot.
SAFE SUPPORT
Protect Your Account & Payment Details
A support conversation should contain enough context to solve the problem without exposing credentials that are not needed.
Do Not Post Credentials Publicly
Keep usernames, passwords, server details and full playlist URLs out of public forums, reviews and social-media screenshots.
Never Send Full Card Details
Support may need an order or transaction reference, but it should not require your full card number, CVV or online-banking password.
Review Screenshots Before Sending
Crop or redact passwords, tokens, payment data and unrelated personal information before attaching screenshots to a support request.
Use Published Contact Routes
Use the WhatsApp number and email addresses published on 8kiptv.io rather than sending credentials to an unknown person claiming to represent support.
Need account-specific support?
Send a clear description of the issue, your device/app information when relevant, and an order reference for billing questions.