×
Get 20% OFF WhatsApp
+44 7532 814802 support@8kiptv.io
20% OFF Fix My EPG
EPG not working? Get 1-on-1 help
Home Blog IPTV EPG Guide
#1 EPG Guide 2026 10 min read 21.4k views Fix "No Information"

What is EPG in IPTV? Complete Guide to Fix "No Information" Errors (2026)

📋 The most comprehensive EPG guide on the internet. Learn what Electronic Program Guide is, why it's essential for IPTV, and how to set it up in all major players. We'll show you step-by-step how to fix "No Information" errors, wrong program times, missing channel logos, and catch-up TV not working. Perfect for TiviMate, IPTV Smarters, GSE IPTV, Perfect Player, OTT Navigator, and more.

45K+ Channels
30 Days Catch-up
7 Players
24/7 Support
Last updated: March 5, 2026

Choose Your IPTV Player

#1

TiviMate

2 min setup
BEST EPG
Multiple EPG sources
Channel logos
Catch-up support
TiviMate EPG Setup →
#2

IPTV Smarters Pro

3 min setup
POPULAR
Simple EPG setup
Auto EPG refresh
Multi-platform
Smarters EPG Setup →
#3

GSE IPTV

3 min setup
iOS FAVORITE
Advanced EPG
EPG cache
Multi-EPG support
GSE EPG Setup →
#4

Perfect Player

2 min setup
LIGHTWEIGHT
Simple EPG
Fast loading
XMLTV support
Perfect Player EPG Setup →
#5

OTT Navigator

3 min setup
EPG EXPERT
Multiple EPG
Channel mapping
Advanced search
OTT Navigator EPG Setup →

Master Your TV Guide

📋

What is EPG in IPTV? ESSENTIAL KNOWLEDGE

Electronic Program Guide Explained

EPG (Electronic Program Guide) is the digital equivalent of a TV listings magazine. It shows you what's currently playing and what's coming up next on each channel, with program descriptions, start times, duration, and often channel logos.

Current & upcoming programs
Program descriptions & details
Channel logos & icons
Catch-up support (past programs)
Did you know? With 8K IPTV, you get up to 30 days of catch-up EPG on supported channels – meaning you can watch shows you missed up to a month later! Plus, all 45,000+ channels have comprehensive EPG data.

Why EPG Matters for IPTV

A properly configured EPG transforms your IPTV experience from basic channel surfing to a premium, cable-like experience. Here's why it's essential:

Find Content Easily: See exactly what's playing without guessing
Plan Your Viewing: See what's coming up later today or tomorrow
Catch-up TV: Access past programs with EPG data
Cable-like Experience: Familiar TV guide that millions are used to
Pro Tip: With 8K IPTV's comprehensive EPG, you can search for programs by name, browse by category, and even set reminders for upcoming shows – just like premium cable.
1

TiviMate EPG Setup BEST EPG PLAYER

🏆 Editor's Choice

TiviMate has the best EPG implementation of any IPTV player. It supports multiple EPG sources, channel logos, and catch-up TV seamlessly.

T

TiviMate EPG Configuration

  • Open TiviMate and go to Settings (gear icon)
  • Select EPGEPG Sources
  • Click Add source (➕ icon)
  • Enter your EPG URL (see below)
  • Click OK and wait for download
  • Go back and select Update EPG to force refresh
  • Set update interval: Settings → EPG → Update interval → 6 hours
https://server.8kiptv.io/epg.xml.gz
⏱️ Premium users: Enable "Past days" for up to 30 days of catch-up EPG
TiviMate Pro Tip: You can add multiple EPG sources and assign different sources to different playlists. Go to Playlist Settings → EPG Source to choose which source to use for each playlist.
2

IPTV Smarters Pro EPG Setup POPULAR CHOICE

IPTV Smarters Pro has a straightforward EPG setup that works across all platforms – Android, iOS, Smart TV, and Firestick.

ISP

IPTV Smarters Pro EPG Configuration

  • Open IPTV Smarters Pro
  • Go to Settings (gear icon in top right)
  • Select EPG Settings
  • Click Add EPG URL
  • Enter your EPG URL
  • Click Save
  • Go back and select Refresh EPG
  • Restart the app for changes to take effect
https://server.8kiptv.io/epg.xml.gz
📱 EPG works across all devices with the same URL
Note: If you're using Xtream Codes login, EPG often loads automatically. You only need to add EPG URL manually for M3U playlists.
3

GSE IPTV EPG Setup iOS FAVORITE

GSE IPTV is the go-to player for iOS users and offers advanced EPG features including caching and multiple EPG sources.

GSE

GSE IPTV EPG Configuration

  • Open GSE IPTV and tap the Settings icon (bottom right)
  • Go to Remote Playlists
  • Select your playlist and tap the Edit icon (pencil)
  • Scroll down to EPG Settings
  • Tap EPG SourceAdd EPG URL
  • Enter your EPG URL and tap Save
  • Enable EPG Cache for faster loading
  • Go back and tap Refresh EPG
https://server.8kiptv.io/epg.xml.gz
🍎 Best EPG solution for iOS devices with caching for faster loading
4

Perfect Player EPG Setup LIGHTWEIGHT

Perfect Player is known for being lightweight and fast. Its EPG setup is straightforward.

PP

Perfect Player EPG Configuration

  • Open Perfect Player
  • Go to Settings (gear icon)
  • Select Playlist
  • Find the EPG URL field
  • Enter your EPG URL
  • Scroll down and click OK to save
  • Go back to main screen and reload playlist
https://server.8kiptv.io/epg.xml.gz
⚡ Perfect for older devices – lightweight but effective EPG
5

OTT Navigator EPG Setup EPG EXPERT

OTT Navigator offers the most advanced EPG features including multiple EPG sources, channel mapping, and extensive customization.

OTT

OTT Navigator EPG Configuration

  • Open OTT Navigator
  • Go to SettingsEPG settings
  • Select EPG sourcesAdd EPG source
  • Enter your EPG URL and name it
  • Set update interval (recommended: 6 hours)
  • Enable Use for all playlists or assign manually
  • Go back and select Update EPG now
https://server.8kiptv.io/epg.xml.gz
🔧 Advanced users can map EPG to channels manually for perfect matching
🔧

Fix "No Information" Errors COMMON FIXES

The dreaded "No Information" message is frustrating but usually easy to fix. Here are the most common causes and solutions:

Wrong EPG URL

The most common issue – your EPG URL might be incorrect or expired.

Solution: Verify your EPG URL. For 8K IPTV users, the correct URL is:

https://server.8kiptv.io/epg.xml.gz

Contact support if you need a new URL.

EPG Not Updated

EPG data needs to refresh periodically. If it's not updating, you'll see old or missing data.

Solution: Force an EPG update in your player settings:

  • TiviMate: Settings → EPG → Update EPG
  • IPTV Smarters: Settings → Refresh EPG
  • GSE IPTV: Playlist settings → Refresh EPG

Time Zone Issues

Program times showing wrong hours? This is usually a time zone mismatch.

Solution: Check your player's time zone settings:

  • TiviMate: Settings → EPG → Time offset (± hours)
  • IPTV Smarters: Settings → EPG → Time zone
  • Adjust until times match your local time

Channel ID Mismatch

EPG data exists but doesn't match your channels. Channel IDs in the EPG don't match your playlist.

Solution: In TiviMate, you can assign EPG sources manually:

  • Long-press on a channel → Edit
  • Select "EPG source" and choose correct source
  • Or use "Assign EPG" for multiple channels

Corrupted Cache

Sometimes the EPG cache becomes corrupted, causing display issues.

Solution: Clear EPG cache:

  • TiviMate: Settings → EPG → Clear EPG cache
  • GSE IPTV: Settings → Clear cache
  • Then force an EPG update

Internet Connection

EPG data is downloaded from the internet. Connection issues prevent updates.

Solution: Check your internet connection. Test by opening the EPG URL in a browser – it should download a file. If not, contact your provider.

🔗

EPG URL Formats Explained

Different providers use different EPG formats. Here's what you need to know:

✅ XML Format (Most Common)
https://server.8kiptv.io/epg.xml.gz
Compressed XML file – works in all players, faster loading, less bandwidth
✅ Xtream Codes API
https://server.8kiptv.io:8080
EPG loads automatically with playlist – no separate URL needed
⚠️ Legacy XML (Uncompressed)
https://server.8kiptv.io/epg.xml
Uncompressed – slower to load, larger file size
📱 JSON Format
https://server.8kiptv.io/epg.json
Less common, used by some modern players
Note: Always use the compressed .gz version when available – it loads up to 10x faster and uses less data. 8K IPTV provides both formats for compatibility.
⚙️

Advanced EPG Settings & Optimization

Optimize Your EPG Experience

  • Update Frequency: Set EPG update to every 6-12 hours (Settings → EPG → Update interval)
  • Cache EPG: Enable EPG caching for faster loading (saves data locally)
  • Channel Logos: Enable logo download for better appearance (Settings → Appearance)
  • Multi-language: Choose preferred language if available in your EPG
  • Past Days: Set catch-up days (7-30 days depending on your plan)
  • Time Offset: Adjust if programs show wrong times (± hours)
  • Multiple EPG Sources: Add backup EPG sources for redundancy
Pro Tip: In TiviMate, go to Settings → EPG → "Past days" to increase how far back you can see program information. With 8K IPTV's 12-month plan, you get 30 days of catch-up EPG – perfect for never missing your favorite shows!
📊

EPG Quality by Player

Player EPG Quality Channel Logos Catch-up Multiple EPG Time Offset
TiviMate ⭐⭐⭐⭐⭐
IPTV Smarters Pro ⭐⭐⭐⭐ Partial
GSE IPTV ⭐⭐⭐⭐ Limited
Perfect Player ⭐⭐⭐ Basic
OTT Navigator ⭐⭐⭐⭐⭐

Frequently Asked Questions

🎉

Perfect EPG = Perfect TV Experience

With a properly configured EPG, your IPTV experience transforms from simple channel surfing to a premium, cable-like experience. You'll never miss your favorite shows again, and discovering new content becomes effortless.

✅ Your EPG is now optimized:
  • EPG URL correctly configured
  • Update interval set (6-12 hours recommended)
  • Time zone adjusted if needed
  • Channel logos enabled
  • Catch-up configured (if available)
Remember: EPG data needs time to populate. After adding a new EPG source, wait 5-10 minutes and force an update. Some players cache EPG data, so you may need to restart the app.

Ready for the Best EPG Experience?

With 8K IPTV, you get comprehensive EPG for 45,000+ channels, plus up to 30 days of catch-up on supported channels. Perfect for never missing your favorite shows. Join 87,000+ satisfied customers today.

8K

8K IPTV EPG Team

Our EPG specialists have over 8 years of experience in IPTV technology. We've helped thousands of users get their TV guides working perfectly across all devices and platforms. We personally test every EPG setup on actual hardware – TiviMate, IPTV Smarters, GSE IPTV, Perfect Player, OTT Navigator, and more. Still having EPG issues? Contact us directly on WhatsApp for 1-on-1 troubleshooting.

Ready for the best EPG experience with 8K IPTV?

Join 87,000+ satisfied customers who enjoy perfect TV guides with 45,000+ channels, channel logos, and up to 30 days of catch-up. Get 20% off your first subscription today.

30-Day Money Back Instant Activation Secure Payment 24/7 Support

Jump to Section